Frequently Asked Questions
What type of bamboo are the straws made from?
Whangee bamboo! Whangee refers to any of over forty Asian grasses of the genus Phyllostachys, a genus of bamboos. They are a hardy evergreen plant from Japan, China and the Himalayas whose woody stems are sometimes used to make canes and umbrella handles. The word derives from the Chinese (Mandarin) huáng lí. It can also refer to a cane made from whangee. (https://en.wikipedia.org/wiki/Whangee)
Do pandas eat Whangee bamboo?
A Panda’s diet consists of 99% bamboo. Since Whangee bamboo refers to over 40 different kinds of grasses or bamboos, it is realistic that pandas eat whangee bamboo. However, bamboos grow 3-5 feet per year, so the effect harvesting the bamboo plan has on the environment that require it is minimal if anything.
Where is the bamboo from?
Our bamboo straws come from Anji, China.
Anji County is a county in the prefecture-level city of Huzhou in northwestern Zhejiang province, People's Republic of China, with a population of 461,800 as of the end of 2013. Anji county is well known for its bamboo, containing as it does 60,000 hectares of bamboo groves, with over 40 different species of bamboo. It has been designated a pilot county for ecological and green building construction. (https://en.wikipedia.org/wiki/Anji_County)
Why use bamboo?
Bamboo is naturally anti-microbial and anti-bacterial. It requires no irrigation or pesticides.
Unlike a tree, you can cut down bamboo and it will completely regenerate in less than four years! This makes bamboo perfect for straws!
Can bamboo be used for hot and cold drinks?
Bamboo is ideal for hot and cold drinks because bamboo is temperature resistant.
No matter what your drinking—a warm cup of tea, piping hot chocolate, or an icy cold drink—our bamboo straws make it easy to enjoy any beverage while being environmentally conscious.
Can I put my bamboo straw in the dishwasher?
Absolutely. Some discolouring may occur, but this is normal and the straw is still safe to use.
How long will my bamboo straw last?
Depending on your frequency of use, your bamboo straw will last at least a month.
How do I dispose of the straw?
Once your bamboo straw has reached the end of its life, just toss it in the compost and make sure to order a new one!
Are there any inks or dyes on/in the straw?
We do not use any inks or dyes in the making of our bamboo straws.
How does shipping work?
Shipping is free! But just remember, this doesn’t include tracking and usually takes 5–10 business days. If you want to make your purchase is really environmentally-friendly, you can chose to get it sent without a box. Just type “NO BOX” in the comment section when you are checking out.
Can I order wholesale?
Absolutely! We regularly ship out to stores and dentist offices worldwide. Please send us an email to email@example.com and we’ll send you details on starting an order.
What is your refund policy?
Our refund policy is pretty simple: If you're not satisfied with your purchase, we will refund your money. No questions asked. There is no obligation on your part, but we'd love to know why we haven't met your expectations. If you have purchased more than one bamboo straw pack, please return the unused (and unopened) remaining bamboo straws to the address below. We'll even pay for shipping.
2784 Bath St.
V1Y 1M5, Canada